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Support Plans
Every project includes a warranty period after go-live: fixes related to the original project scope are covered at no extra cost. After that, you choose the support model that fits your pace.
| Support model | How it works | Best for |
|---|---|---|
| Monthly Retainer (recommended) | A fixed block of reserved hours each month, at a preferred rate. Fast-track, priority support with dedicated attention. | Businesses that want ongoing improvements and a team on call |
| Hours Bank | Prepaid hours with no monthly commitment, used whenever you need them | Businesses with changing or seasonal needs |
| Pay as You Go | Billed only for the hours actually worked, with no package or commitment | Occasional fixes and small requests |
We'll recommend the right model for your business during your discovery call. Hours and pricing are tailored to each business.
New features and complex modules aren't part of ongoing support; we scope and price them separately as a project.